Proof of purchase (an invoice) is required for all returns.
You may request a return merchandise authorization (RMA) number by email or telephone, fully detail the reason for your request.
No returns will be accepted without prior authorization, do not ship items until you have an RMA number.
No returns will be authorized more than one month after being shipped from our facilities.
We ship all packages by insured carrier, all claims for merchandise lost / damaged while in transit need to be filed with the carrier.
All third party fees we pay to ship your order are not refundable by us under any circumstances.
You will pay all return shipping costs.
All returns must be received by us in like new condition and undamaged.
Please pack your returns carefully and use an insured carrier to protect yourself.
We will not issue a refund for merchandise received by us damaged.
We will assess a 15% restocking fee for un-opened hardware or software items.
We will assess a 30% restocking fee for opened hardware items, opened software is not returnable.
We will not assess a restocking fee for hardware items confirmed defective by us.
If we accept your return, refunds will be according to the following terms (to allow sufficient time for your funds to clear):
If the purchase was made by credit card, we will issue a refund to that same account
approximately one week after we receive an authorized return.
If the purchase was made by cash or check, we will issue a refund by mailed check
approximately two weeks after we receive an authorized return.
Non-returnable items will be clearly marked as such in the product description,
and NO refunds will be issued under any circumstances.